Privacy Policy

1. Information We Collect

We collect information to provide and improve our services to you. This may include:

• Personal Identification Data: Name, email address, phone number, and postal address when you book a session, sign up for our newsletter, or make an inquiry.
• Payment Information: We do not store credit card details. All payment transactions are processed securely by third-party payment processors.
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages visited, and time spent on our site. This helps us understand user behavior and optimize our services.
• Health-Related Information: For therapeutic sound baths or acoustic instrument therapy, we may collect sensitive health information to tailor sessions to your specific needs. This is always done with your explicit consent and handled with the utmost confidentiality.

2. How We Use Your Information

Your information is used for various purposes, including:

• To provide and manage the services you request (e.g., booking confirmation, session reminders).
• To communicate with you about your bookings, inquiries, or service updates.
• To personalize your experience and offer tailored recommendations for our wellness services.
• To analyze and improve our website, services, and marketing efforts.
• To process payments securely.
• To comply with legal obligations and resolve any disputes.

3. Sharing Your Information

Sonora Sanctuary respects your privacy and does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, conducting our business, or serving you, provided they agree to keep this information confidential.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These include:

• Secure Socket Layer (SSL) technology for sensitive data transmission.
• Regular vulnerability scanning and penetration testing.
• Restricted access to personal information to a limited number of authorized personnel.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access, update, or delete the information we have on you.
• The right to object to our processing of your personal data.
• The right to request that we restrict the processing of your personal information.
• The right to data portability.
• The right to withdraw consent at any time where Sonora Sanctuary relied on your consent to process your personal information.

To exercise any of these rights, please contact us at [email protected].

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Effective Date: 15 March 2024